Jungle Gym Policies
Month to Month Memberships
Memberships are month to month and run in billing cycles. A membership guarantees your ninja’s day/time for that billing cycle.
Example: If your membership was purchased to begin on a Wednesday the 25th, billing will occur on the 25th of each month and reserve classes for every Wednesday thereafter until the 25th of the next month. This will be reoccurring until the membership is cancelled.
As a member, you are guaranteed the same day/time each week. Certain events may be advertised with a member rate vs non-member rate.
You may change the day/time and upgrade a membership provided there is availability.
There is no penalty for membership cancellation. Memberships need to be cancelled prior to the date that the next billing cycle begins. If your billing cycle begins on the 25th of the month, you must cancel on or before the 24th of that month to avoid another month of reservations.
If cancelled on or after the billing date, a refund cannot be issued as accounts that are billed have secured a reservation for the date and time reserved and others cannot immediately replace that reservation.
Example: Your membership billing began July 26. It is now October 12 and you decide not to renew your membership for another billing cycle. If you cancel on October 12, your current reservation is still good until October 26 as your billing cycle would be from September 26 to October 26.
**As class space is limited, we ask that you inform Jungle Gym as soon as you know that you will not be renewing your membership. Often there is a waiting list for certain age groups/class times.
Rights and Responsibilites
Jungle Gym reserves the right to remove an individual from a class, summer camp, workshop, competition or any other activity/event for negative attitude, defiance, vulgarity, and/or any behavior deemed disruptive, reckless or to be inflicting physical or emotional pain upon another. Upon removal, the individual will either be asked to take a break until behavior is modified or asked to leave the premises.
Jungle Gym takes seriously its responsibility to safeguard an environment that enables all participants to train free of harassment and in accordance with the values set forth on our “About Us” page. We extend the “right to remove” to our Jungle Gym Staff based on their interpretation of how these values are being violated and/or harassment is being experienced.
48hr Notice - Jungle Gym requires a 48hr notice for class cancellation to schedule a make-up. A membership is good for one class per week. Therefore, we will strive to place your student into another class the same week as originally scheduled. If the schedule will not allow this, we will work with you to attempt to double up (two classes) the following week.
Jungle Gym does not issue refunds for classes missed.
If you know in advance that your ninja will miss class on a specific date, contact Jungle Gym and we may be able to double up on the week prior to the absence. Advance notification insures the greatest possibility for a make-up class.
Jungle Gym does NOT issue class credits for classes missed on monthly memberships, but we will do our best to schedule a make-up session at the time you call to cancel.
No Call/No Show – Jungle Gym does not offer make-up classes for no call/no show.
Non-membership classes/Open Gym – 48hr notice for cancellation and a credit for the cost of the class will be placed on your account.
Registered Participants Only
Only registered participants that have checked in with the front desk are allowed in training areas. This allows us to maintain our occupancy standards and insures an adequate amount of training space.
There is space for observation in the Jungle and seating in the Café for those waiting as their Ninja(s) train in the Main Gym.
Children under age 13 are not allowed unsupervised - unless dropped off for a class and promptly picked up. A ninja under age 13 that is not in a class must be with a parent/guardian at all times.
Jungle Gym is a place of health and vitality. Sugary drinks such as soda and Gatorade are not allowed in the gym. Alcohol, vaping and tobacco are also not allowed.
Jungle Gym is a place where we honor one another. For that reason swearing, put downs and vulgar language are also prohibited in the gym.